Some people learn by reading, some by practice and some by watching my. How to troubleshoot basic computer problems to fix your computer. It provides easy access to help topics and kb articles that will help you quickly resolve the most common issues that weve found office 365 users encounter. Fixing your computer paul mcfedries 800 east 96th street, indianapolis, indiana 46240. Listing several basic computer troubleshooting steps that can be followed when your computer, its software, or its hardware has problems.
Troubleshooting process general troubleshooting theory. If you need it assistance, contact your residence it representative. Advance it troubleshooting for desktop support professional. If this doesnt fix the issue, move on to the next solution. Nov 30, 2020 basic computer troubleshooting updated. Read this article to prepare for the desktop support technical interview. Desktop support engineers must have basic knowledge of everything in it.
Is the pcs power cord plugged firmly into a wall socket or power. If your problem involves a different file format, a quick search on the attachments file extension the three. But if nobody on the network can connect to any other computer or to the. Close properties and my computer click the x in the upper right corner.
While the computer is on, insert the documentation and diagnostics cd into an optical drive on the computer. Troubleshooting your pc for dummies, 2nd editio xfiles. Basic troubleshooting steps page 5 of 5 who do i contact for assistance. If the computer or display is not turning on, you can quickly determine that the computer has a connection or other hardware. More importantly, its analogy based arguments help you build a case for attendee buyin. Pc troubleshooting pocket guide caribbean environment. Basic troubleshooting techniques freedom high school systems management. Basic computer problems and solutions worth avenue. They should know how to troubleshoot on application level issues, network level issues, how network printers and scanners will work, how to troubleshoot on operating system level issues, new smart mobile devices troubleshooting and so on. The panel on the left displays all the disks on the computer and all the folders on the desktop. Thank you unquestionably much for downloading basic computer problems and.
If it is plugged into an outlet, make sure it is a working outlet. Top interview questions for desktop support engineer. Knowing where to start troubleshooting can save you lots of time. The basic guide to troubleshooting common windows pc problems. Disk cleanup may take a long time, so select a time when the computer is on but not in use.
Basic computer troubleshooting and preventive computer maintenance operation walter schneider university ofillinois, champaign, illinois 61820 a tutorial on operating a computer to minimize hardware failure and boardlevel trouble shooting is presented. Top 10 desktop pc issues and problems with solutions. The second stage is performing the actual repair or taking other steps that identifying the issue has made clear. It provides a foundation in diagnosing common symptoms and catastrophic failures as. Twenty eight tales of troubleshooting is a lightningquick read from which you can quickly learn universal troubleshooting process essentials. Top 10 most common computer problems answers at makerere. Idenfy computer hardware issues problems determine faulty computer hardware know basic computer troubleshoong ps knowledge of operang system and device drivers idenfy hardware peripherals basic knowledge of safeguarding hardware apply the knowledge to repairmaintain a computer. Basic troubleshooting for network related resnet problems. Each residence should appoint an it representative. Your computer takes a long time to boot up, programs take a long time to. Troubleshoot pdf and print problems with quickbook.
Troubleshooting in support is 50% human fixes and 50% machine fixes. This wall hanger lists the 10 steps of the universal troubleshooting process, as well as some divide and conquer tips including the quadruple tradeoff. In many instances, what was reported as a general issue. The computer basics training session is a two 2 to four hour course. The first thing that every geek is going to do when a computer is running slowly is open up. There are two major stages in the troubleshooting process. This book covers most 50 most common problems of windows and their solutions. Top 38 desktop support interview questions and answers 2021.
How to troubleshoot basic computer problems to fix your. Eleven tips for troubleshooting software articles and howtos. The benefits and risks of doing your own computer maintenance are described. The responsibilities of a desktop support engineer typically include installing and configuring system hardware and software, upgrading software and performing backuprecovery tasks. In the view section on the left side of the screen, you can select the summary view to see limited configuration data or select the advanced view to see all the data in the selected category. Attempt to print, email, or save as a pdf from quickbooks desktop again. The study conducted by khayut 21 reveled that iui function is to facilitate the. This course is designed to teach the basic principles of pc trouble shooting and repair, including providing a basic knowledge of pc components and their function and how to use window builtin diagnostic tools. This course is adapted to your level as well as all computer basic pdf courses to better enrich your knowledge. In the quickbooks tool hub, select program problems.
Basic troubleshooting process for operating systems. It help desk has been incorporated in many organizations to provide technical support for their employees andor customers. This tutorial has been prepared for the beginners to help them understand basic computer basic others. Normally, switching off a machine and then turning it back on solves most of the. Feb 19, 20 presentation for my february 20 workshop on basic pc troubleshooting. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising.
In this paper, an it help desk troubleshooter expert system has been. Youll learn to advance windows 10 troubleshooting it support skills in this course by a microsoft certified solutions expert mcse youll be able to prove yourself by learning to advance windows 10 it troubleshooting knowledge while working as a desktop support technician, technical support, or system administrator profile. If your computer does not start, begin by checking the power cord to confirm that it is plugged securely into the back of the computer case and the power outlet. Basic troubleshooting for network related resnet problems in. Believe it or not, a simple restart of windows can fix most problems. If you are planning to take a job as a desktop support engineer, then this article would be a perfect guide for you to prepare for the interview. Now that you are so well equipped, you are ready to embark on the systematic journey. Desktop support skills learning guide for freshers. The troubleshooting process fortunately, troubleshooting is like any other customer support skill by breaking it down to a repeatable process and through practice, anyone can improve their troubleshooting ability. You will learn vocabulary about computer hardware, and computer software. All you need to do is download the training document, open it and start learning computer basic for free. Jan 03, 2021 many computer problems are caused by outdated and unpatched software, from outbreaks of ransomware to glitchy keyboards that refuse to spit out the correct letters when you tap them. Desktop support basic troubleshooting steps corrupted.
The next screen that comes up after you click on apply will be a system restore warning, this warning tells you that the computer will be deleting all previous restore. Troubleshooting guide computer diagnostic features accessing hp insight diagnostics you must boot to the documentation and diagnostics cd, as described in the steps below, to access hp insight diagnostics. The basic guide to troubleshooting common windows pc. Click on the tools tab and then click on the check now button. Pdf developing an it help desk troubleshooter expert system. Thought patterns of the troubleshooting ninja presentation. Click on the little next to a disk or folder to hide the folders it contains. Tick the box next to automatically fix file system errors and scan for and attempt recovery of bad sectors.
You will earn how you can put information in computers and get information out of computers. Click the items in the list to add to or remove from the desktop. Basic computer troubleshooting and maintenance guide 5 5. Symptoms that describe the sign or warning message for the type of problem. How can i increase the available space on my hard disk. The following troubleshooting supplies are available here.
This video talks about very basic steps that can be taken to resolve software issues. These elements are designed to supplement the text to make your learning faster, easier, and more efficient. Windows 2000, this is an essential tool for anyone who needs to find information on computer repair quickly and. Pc troubleshooting and maintenance guide 3 windows reports smaller capacity in the windows explorer tool and in the my computer window because it shows. Basic troubleshooting guide faculty of medicine imperial. Pdf developing an it help desk troubleshooter expert. A computer that suddenly shuts off or has difficulty starting up could. The first thing that every geek is going to do when a computer is running slowly is open up task manager, or process explorer if youve already got it installed to see what process is. How to solve the 10 most common tech support problems.
Eleven tips for troubleshooting software articles and. We designed this ebook so you can walk through the very basics. The word apply should go from faded to black lettering as shown in the next screen, click on apply. Troubleshooting computer problems 7 troubleshooting computer problems this section contains a series of tables that describe possible solutions to problems that may occur when using your computer. If just one computer s connection to the network has failed, but all the others work properly, the problem is probably in that computer or its network link.
If you continue browsing the site, you agree to the use of cookies on this website. In customer support, troubleshooting is even more difficult to train for because it requires both the ability to understand whats happening technically in the product and the ability to communicate effectively with customers to get the full details. Active directory authorizes and authenticates all users and computers in a. Most problems offer some kind of hint about their location. Basic computer troubleshooting and preventive computer.
Although your pc motherboard must support fan control to use this. Aug 21, 2014 a desktop support engineer is responsible for managing a multiuser computing environment within a local area network lan. Regardless of whether you choose advanced or summary, the. Help desk troubleshooting guide this resource is for firstlevel help desk agents who support office 365. Many of the common pc problems have a rather simple solution, and you. Basic computer troubleshooting steps computer hope. Below is a brief overview of the basics of troubleshooting a computer problem.
704 1449 1371 1406 1170 1020 1187 1358 1392 1542 1649 1702 17 467 462 1062 625 371 1264 1557